Alfred The Bot (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, store, and share personal information when you (“you,” “user”) interact with our WhatsApp Bot services related to the hospitality industry.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our services.

1.1 WhatsApp Messages

We store WhatsApp messages sent to and received by Alfred The Bot. This may include text, images, or other content you share with us.

1.2 User Details

We collect personal data such as phone number and name to personalize responses and manage booking or in-property requests.

1.3 Usage Information

We may collect information about how you interact with our Bot (e.g., frequency of messages, timestamps) to improve our services and user experience.

1.4 Technical Information

We may automatically receive and log certain technical data (like IP addresses, device and application IDs, browser types, or operating systems) when you interact with our services. Such data is typically anonymized or aggregated and not directly linked to any specific personal identity.

• To Provide and Improve Our Services: We respond to user queries (hospitality-specific questions, bookings, confirmations, etc.) and personalize responses using AI models.
• To Enhance User Experience: Understand user preferences, improve Bot functionalities, and streamline booking or request processes.
• To Communicate With You: Send updates, confirmations, or other notifications related to bookings or hospitality requests.
• To Maintain Security: Detect and prevent fraud or other malicious activities, ensuring the integrity of our platform.
• To Comply With Legal Requirements: We may use your information to comply with applicable laws and regulations.

• Service Providers: We may share your data with third-party providers (e.g., AI model services, cloud hosting) who process your data on our behalf.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity.
• Consent: We may share information with third parties if you have provided explicit consent for us to do so.

We take appropriate organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, we take steps to delete or anonymize it.

Our services are intended for users in the hospitality sector. We do not knowingly collect personal data from children under the age of 13 (or the relevant minimum age in your jurisdiction). If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

Your personal data may be transferred to and processed in countries other than where you live. We ensure that adequate levels of protection are in place when transferring data in compliance with applicable data protection laws.

Depending on your jurisdiction, you may have rights regarding your personal data:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data in certain cases.
• Restriction of Processing: Restrict data processing if you contest its accuracy or legality.
• Objection to Processing: Object to our processing where we have no right to process it.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details in the “Contact Us” section.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” and post the new policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Email: hello@alfred-the-bot.com
Mailing Address: hello@alfred-the-bot.com